Terms and Conditions

At Big Blue Dive Vanuatu, we are committed to providing every guest with the best possible diving experience. To ensure clarity and fairness, we have outlined our cancellation and refund policy below for all bookings:

Prepayment Requirement

A prepayment is required to confirm reservations for diving courses, equipment rental, or other services. This prepayment guarantees your spot, as many of our guests book well in advance and spaces on our boats are limited.

Cancellation & Refund Schedule

Cancellations made 14 days or more in advance – 100% refund of the prepayment.
Cancellations made less than 14 days but more than 36 hours in advance – 50% refund of the prepayment.
Cancellations made within 36 hours of the start date – No refund available.
In some cases, customers may choose to reschedule instead of cancelling. Please contact us at least three (3) days in advance to discuss rescheduling options.

Refunds are processed using the same method as the original payment. Please allow up to five (5) business days for the transaction to appear in your account.

Weather & Operational Safety

Your safety is always our top priority. If unusual weather, sea conditions, or any other circumstances beyond our control mean it would be unsafe or diminish the quality of your dive, we may need to cancel or reschedule activities. While we know this can be disappointing, we make these decisions with your wellbeing in mind. In these cases, we will provide a full refund or help you find another suitable time to dive with us.

Travel Insurance Support

We strongly recommend securing travel insurance to protect against unforeseen circumstances that may prevent you from diving. If you hold travel insurance and Big Blue is unable to provide a full refund under this policy, we are happy to supply a supporting letter to assist you in making a claim with your insurer.

Contact Us

For cancellations, refund inquiries, or to request travel insurance documentation, please contact our team at dive@bigbluevanuatu.com.